Shipping policy

MyChonly Shipping Policy

Last Updated: November 27, 2025

Thank you for shopping with MyChonly. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment is confirmed.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we experience a high volume of orders or unforeseen delays, shipment may be delayed. We will notify you via email if this occurs.

2. Shipping Methods and Delivery Time

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 7-15 business days

  • Express Shipping: Estimated delivery within 7-15 business days 

Delivery times are estimates and may vary depending on your location, courier service, and external factors beyond our control.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on your location, order size, and selected shipping method.

  • Any applicable taxes, customs duties, or import fees are the responsibility of the customer.

4. Domestic and International Shipping

  • MyChonly ships to North America, Europe, Australia, Japan, Southeast Asia, South Africa, UAE, Saudi Arabia and so on

  • International shipping times may vary due to customs processing and local postal services.

  • We are not responsible for delays caused by customs clearance.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.

6. Incorrect or Incomplete Address

  • Please ensure that your shipping address is correct and complete at checkout.

  • MyChonly is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

  • Additional shipping fees may apply if an order needs to be reshipped.

7. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 2-5 days of delivery with photos of the damage.

  • If your package is lost in transit, contact our support team so we can assist with the courier investigation.

8. Digital Products (If Applicable)

  • Digital products or services are delivered electronically and do not require shipping.

  • Access details will be sent to your registered email address after payment confirmation.

9. Changes to This Shipping Policy

MyChonly reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.

10. Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Email: harry@advan-zj.com
           mychonly.shoestore@gmail.com
Warehouse Address: Rm301-2, Bld 6, Lierda Industry Park, No. 1328 Wenyixi Road, Hangzhou, Zhejiang Province, China, 311121