Refund policy

MyChonly Refund Policy

Last Updated: November 27, 2025

Thank you for choosing MyChonly. We strive to provide the best experience for our users, and we want to ensure that you're satisfied with your purchases or subscriptions. If you are not fully satisfied, please read our refund policy below.

1. General Refund Policy

We offer refunds under certain conditions outlined below. By purchasing or subscribing to any service or product offered by MyChonly, you agree to the terms of this Refund Policy.

2. Subscription-Based Services

  • Cancellation: You can cancel your subscription at any time by following the cancellation process in your account settings.

  • Refund Requests: Refunds for subscription-based services will be considered only within 3 days from the date of purchase or renewal. After this period, no refunds will be provided.

  • Partial Refunds: If you cancel your subscription before the end of your billing cycle, you may be eligible for a partial refund, based on the remaining time in the current cycle. This will be determined at our discretion.

3. One-Time Purchases (Products, Features, etc.)

  • Eligibility for Refund: Refunds for one-time purchases, such as digital goods, in-app features, or any other products, may be requested within 3-5  days of purchase.

  • Non-Refundable Items: Certain digital products, services, or content may not be eligible for a refund once delivered, such as items that have been downloaded or fully consumed (e.g., virtual goods, downloadable content).

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our support team at mychonly.shoestore@gmail.com within the refund request period.

  2. Provide your order number, account information, and reason for the refund request.

  3. Our support team will review your request and respond within 3-5 business days.

5. Refund Processing Time

Once a refund request is approved, the refund will be processed within 3-5 business days. The refund will be credited back to the original payment method used for the purchase.

6. Exceptions and Special Circumstances

We may make exceptions to this refund policy on a case-by-case basis, depending on special circumstances. Refunds may be issued if:

  • You were charged for a subscription you did not intend to sign up for.

  • A technical issue or error prevented you from accessing the service or product.

Please note that such exceptions are not guaranteed, and each situation will be reviewed individually.

7. Changes to the Refund Policy

We reserve the right to update or change this Refund Policy at any time. If we make any significant changes, we will notify you through the contact information you provided, or by posting the updated policy on our website. Any changes will take effect immediately unless otherwise stated.

8. Contact Information

For any questions regarding this Refund Policy or to request a refund, please contact us at:

Email: harry@advan-zj.com
           mychonly.shoestore@gmail.com
Phone: +8618158714519
Address: Rm301-2, Bld 6, Lierda Industry Park, No. 1328 Wenyixi Road, Hangzhou, Zhejiang Province, China, 311121